To ensure optimal performance and longevity, follow these important steps when installing your appliance.

1. Inspect for Damage

Carefully unpack the appliance and check for any signs of transport damage. If you notice any dents, cracks, or other issues, contact your retailer before connecting the appliance.

2. Choose the Right Location

• Place the appliance on a level, stable surface.
• Ensure the area is well ventilated.
• Avoid direct sunlight, ovens, heaters, and other heat sources.
• Leave sufficient clearance around the appliance for proper airflow, as specified in the user manual.

3. Allow the Freezer to Stand

If the appliance has been transported on its side or at an angle, allow it to stand upright for the recommended period before switching it on. This helps the refrigerant and compressor oil settle correctly.

4. Clean Before First Use

Wipe the interior and shelves with a soft cloth and a mild solution of warm water. Dry thoroughly before use.

5. Check the Power Supply

Connect the appliance to a properly grounded wall outlet that matches the voltage requirements stated on the rating plate. Avoid using extension cords where possible.

6. Level the Appliance

Adjust the front feet if necessary to ensure the appliance stands level. Proper levelling helps the door seal correctly and supports efficient operation.

7. Allow Time to Reach Temperature

After switching on, let the appliance reach its recommended operating temperature before loading food or beverages. This may take several hours.

8. Organise Food for Efficient Cooling

Avoid overloading the applaince during initial setup. Leave space between items to allow cold air to circulate freely.

9. Verify Door Seal Performance

Check that the door closes fully and that the gasket forms a tight seal around the cabinet. A good seal helps maintain temperature and reduce energy consumption.

10. Register and Retain Documentation

Keep your proof of purchase, warranty information, and user manual in a safe place for future reference and support.

Quality | Style | Joy Tip: A carefully installed appliance operates more efficiently, preserves food better, and delivers reliable performance for years to come.

A loss of suction is usually caused by a blockage or restricted airflow. Try the following steps:

1. Empty the dust container or replace the dust bag if it is full.
2. Clean or replace the filters according to the user manual.
3. Check the hose, wand, and floor head for blockages and remove any debris.
4. Inspect the brush roll and remove hair, threads, or other material that may be obstructing it.
5. Ensure all components are correctly fitted and sealed, as air leaks can reduce suction.

If the issue persists after these checks, please contact our Technical Support team for further assistance. Be sure to have your appliance model number available when you get in touch.